Evil multi-national window and door install company

House # 1 - We paid this company (whose name I could say here, and may yet) to replace all the windows in our house at this property

House # 2 - So far, we've paid them to replace all of the basement windows, and our front door and front storm door. This was October 2008.

By summer of 2009, the bottom latch on the window that raises and lowers was getting stuck. My husband, with some minor wrangling, got the latch to move and was able to get the window raised. Then he looks at me like I've got two heads, "Whaaa?..you couldn't do that yourself?" was what he inferred with that look of his.

By Spring of 2010, the latch is completely broken, I cannot raise the window. I called the company and snarky customer service type person tells me she will call me back with a solution by Monday, April 26. No call. I call on the 28th and leave polite but threatening message about what I will do if I don't get an answer TODAY.

Get a call a couple of days later saying the latch is not covered by warranty and will cost me $50 for them to repair. I told them I would think about it.

The nerve, after we've given them repeat business and spent thousands of dollars!

I called back to get the name of the president so that I can send a letter of complaint but can't get past the pit-bull who answers the phone. I say, fine, I will include my exchange with her regarding the apparant atmosphere of secrecy. She acts like she doesn't give a rat's butt.

I write angry but polite letter to the president whose office is in Long Island, New York, but before I get a chance to put a stamp on the envelope, I get a call from the CSR person doing follow-up. I explain the part about the repeat business, etc., and that I will NOT pay for the repair, but that I appreciate her follow-up (polite to the end, eh?)

An hour later, she seems to have had a change of heart, and now their service people are going to call to set up a time to do the repair for free.

I still won't do any repeat business with them. There are lots of fish in the sea!